Your Privacy, Our Responsibility

This Privacy Policy describes how berto.ai ("berto.ai", "we", "us", or "our") collects, uses, and discloses information when you use our website, our customer relationship management platform, and any related services (collectively, the "Service").

By accessing or using the Service, you agree to the collection and use of information in accordance with this Policy. If you do not agree with our practices, please do not use the Service.

We collect several types of information to provide and improve the Service for you and your organization.

We use the information we collect for the following purposes:

• To provide, maintain, and operate the Service.
• To create and manage your account and authenticate users.
• To process transactions and send related information, including confirmations and invoices.
• To notify you about changes to the Service, new features, and security updates.
• To allow you to participate in interactive features when you choose to do so.
• To provide customer support and respond to your requests.
• To monitor usage of the Service and improve performance, reliability, and the user experience.
• To detect, prevent, and address technical issues, fraud, and abuse.
• To comply with legal obligations and enforce our terms.

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. In particular, data may be processed in the United Arab Emirates and other countries where our service providers operate.

By using the Service or providing us with your information, you consent to this transfer. berto.ai will take reasonable steps to ensure that your data is treated securely and in accordance with this Policy.

We may disclose your Personal Data in good faith if such action is necessary to:

• Comply with a legal obligation, court order, or governmental request.
• Protect and defend the rights or property of berto.ai or our affiliates.
• Prevent or investigate possible wrongdoing in connection with the Service.
• Protect the personal safety of users of the Service or the public.
• Protect against legal liability.

We may employ third-party companies and individuals to facilitate the Service ("Service Providers"), provide the Service on our behalf, perform Service-related functions, or help us analyze how the Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Examples include cloud hosting providers, analytics providers, payment processors, email delivery services, and customer support tooling.

The security of your data is important to us. We use commercially reasonable administrative, technical, and physical safeguards designed to protect Personal Data and Customer Data against unauthorized access, alteration, disclosure, or destruction.

However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, to provide the Service to you, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Customer Data is retained for the duration of your subscription and may be deleted after termination in accordance with your agreement with us.

Depending on your jurisdiction, you may have certain rights regarding the Personal Data we hold about you, including the right to access, correct, update, port, or request deletion of your Personal Data. You may also have the right to object to or restrict certain types of processing, or to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We will respond to your request in accordance with applicable law.

The Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Our Service is intended for use by businesses and is not directed to anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you become aware that your child has provided us with Personal Data, please contact us. If we discover that we have collected Personal Data from a child without verified parental consent, we will take steps to remove that information from our servers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Policy. For material changes, we will provide a more prominent notice or send you an email notification. Changes are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us:

• By email: zunair@happytenant.ae
• By visiting our contact page: /contact